Three months to put a Microsoft-native intelligence layer over PalmStat — dashboards executives actually open, automation that removes manual email chains, and mobile companions that take the system off the desk and onto the shop floor.
All three pillars share the same Dataverse-mirrored model that PalmStat already exposes. No re-keying, no swivel-chair integration, no third-party connectors with month-to-month risk — everything Palm pays for, used the way it was meant to be used.
Six months to take three years of PalmStat history — tally sheets, breakdowns, sales, paper movement — and turn it into models that look forward instead of back. Not a "future feature": a working forecast on every shift planner's screen.
Models are retrained monthly against the previous 90 days of operational data, with drift monitoring on Azure ML. If a model degrades, the dashboard says so — we never let a stale forecast drive a real decision.
Three months to put a polished, branded face on PalmStat — one for the customers placing orders, one for the suppliers feeding the floor. Both reduce inbound phone-calls, both drive retention through self-service.
Both portals are PWA-style: they install to the home screen on a phone, work offline-tolerant, and look native on every platform. No App Store review cycles, no Android-vs-iOS divergence.
Six months to put sensors on the top five machines, stream their state to PalmStat in real-time, and bring up a 3D digital twin of the Pstat plant that lets you click any machine and see live KPIs. The visible payoff for the boardroom — and the foundation for energy optimisation.
The twin doubles as a sales tool: a 60-second walk-through of the live plant, on a tablet, in front of any prospective wholesale customer. Few SA stationery manufacturers have anything close.
Combined cost of all four phases over 18 months. Once-off costs are billed at phase kick-off. Monthly costs are the run-rate after the phase is live; they accrete as each phase ships.
| Phase | Theme | Months | Once-off (R) | Monthly run (R) | Year 1 total (R) |
|---|---|---|---|---|---|
| Phase 2 | Power Platform · BI, Automate, Apps | 1–3 | 280,000 | 8,500 | 357,000 |
| Phase 3 | AI / ML · predict, forecast, yield, vision | 4–9 | 450,000 | 15,000 | 585,000 |
| Phase 4 | Customer & supplier portals | 10–12 | 380,000 | 0 | 380,000 |
| Phase 5 | IoT, telemetry, digital twin | 13–18 | 620,000 | 4,000 | 644,000 |
| Grand total v2 · over 18 months | 1,730,000 | 27,500 avg | ~ 2,025,000 | ||
All figures exclude VAT. Once-off costs are billed monthly across each phase's runway, against agreed milestones. Monthly costs invoice on the 1st in arrears. No phase commits Palm to the next — each is signed off independently.
Phase 2 alone (R 280k) unlocks 60% of the Year-1 efficiency gains. Palm can stop after any phase, keep the value already shipped, and revisit later.
Palm's existing M365 Business Premium seats include Power Apps, Power BI Pro, and Automate at no extra cost for internal users. Run-cost above is incremental only.
All gain figures are conservative — based on the lower bound of measurable improvements seen at peer SA manufacturers running comparable Power Platform + AI rollouts. We don't take credit for gains we can't measure inside PalmStat itself.
We'd rather list the risks up-front than pretend they don't exist. Every item below has a named mitigation in the Master Services Agreement.
Power Apps per-app plans are R 8.5k / month each. Mitigation: M365 Business Premium seats already include core Power Apps for internal users; we re-use those before adding paid plans.
AI / IoT phases run on metered Azure services. Mitigation: monthly cap of R 18k on AI workloads + R 4k on IoT, alerted via Cost Management; auto-throttle on breach.
Industrial-grade vibration + current sensors carry 8–12 week lead time from EU. Mitigation: orders placed at month 11 of Phase 4, before Phase 5 kick-off.
New mobile apps and floor changes need adoption. Mitigation: 2-day on-site rollout per phase, video SOPs added to PalmStat SOP Library, super-user nominated per shift.
Models inherit any gaps in tally / breakdown logging. Mitigation: 60-day data audit before Phase 3 kick-off; gaps closed via Phase 2 Power Automate prompts before training begins.
Each phase introduces new screens. Mitigation: feature-flag rollout, pilot with one shift first, full rollout only on operator sign-off; rollback capability on every release.
Four ways to engage v2. Each tier delivers value on its own; later tiers can be added at any point without re-buying earlier work.
Signature against the chosen tier authorises TW Technology Solutions to issue a Statement of Work and begin Phase 2 within 14 calendar days. Tier selection can be amended in writing prior to first invoice.
| Item | Detail |
|---|---|
| Selected tier | □ Bronze · □ Silver · □ Gold · □ Platinum (recommended) |
| Once-off investment | As per tier above · ex VAT · billed monthly against milestones |
| Monthly run cost | From R 8,500 to R 27,500 / month, accreting per phase live |
| Phase 2 start | Within 14 calendar days of countersignature |
| Governing agreement | TW MSA 2025-A · with PalmStat-specific Schedule B (data protection, POPIA) |
| Validity | This proposal is valid for 14 days from document date |